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Terms of Service

The ground rules for using Dekeema.

Last updated 30 October 2026

1. Agreement

These terms govern your use of Dekeema (the “service”). By creating an account or using the service you agree to them, on your own behalf and on behalf of the practice you use it for. If you don't agree, please don't use the service. Our Privacy Policy explains how we handle your information.

2. The service

Dekeema uses AI to help dental practices draft scripts, captions, hashtags, images and presenter-style videos for social media. Features and allowances depend on your plan and may change as we improve the service. Some features rely on third-party providers and may occasionally be unavailable.

3. Accounts and workspaces

  • You must be at least 18 and give accurate information when you sign up.
  • You are responsible for keeping your login secure and for activity under your account. Tell us promptly at hello@dekeema.com if you suspect unauthorised use.
  • A practice's workspace belongs to its owner. The owner and admins decide who can access it and with what role.

4. Plans, trials and billing

  • New workspaces may start with a free trial. When it ends, you need a paid plan to keep creating.
  • Paid plans renew automatically each billing period until cancelled. Payments are processed by Stripe.
  • You can cancel at any time in Billing; your plan stays active until the end of the period you've paid for.
  • Each plan includes a set allowance of generations. Unused allowance doesn't roll over unless your plan says it does. A generation that fails or that you cancel is not charged.
  • Fees are non-refundable except where required by law. We will give notice before changing the price of your plan.

5. Your content

You keep ownership of what you put into the service (your practice details, prompts and uploads) and, as between you and us, of the content it generates for you. You give us permission to store, process and display that content only as needed to run the service for you.

AI-generated content can be inaccurate. You are responsible for reviewing everything before you publish it, including that any clinical information is correct and that the content complies with the advertising rules that apply to your practice and profession.

6. Acceptable use

You agree not to use Dekeema to:

  • Upload a photo of a real person as a presenter or avatar without that person's permission.
  • Impersonate anyone, or create misleading, defamatory or deceptive content.
  • Make false or unverifiable health claims, or promise treatment results.
  • Create unlawful, hateful, sexual or violent content, or infringe anyone's rights.
  • Interfere with the service, get around usage limits or security, or access it by automated means we haven't allowed.

We may refuse requests that break these rules, and suspend accounts that repeatedly do.

7. Ending your use

You can delete your account at any time in Settings. We may suspend or close an account that breaks these terms or puts the service or other users at risk; where reasonable we will tell you first. When an account or workspace is deleted, its content is deleted as described in the Privacy Policy, so export anything you want to keep beforehand.

8. Disclaimers and liability

The service is provided “as is” and “as available”. To the extent the law allows, we make no promises that it will be uninterrupted or error-free, or that generated content will be accurate or achieve any particular result.

To the extent the law allows, we are not liable for indirect or consequential losses, or for lost profits, revenue or data, and our total liability for any claim is limited to the amount you paid us in the 12 months before it arose. Nothing in these terms limits liability that cannot be limited by law.

9. Changes to these terms

We may update these terms from time to time. If a change is material, we will update the date at the top of this page and tell you by email or in the app before it takes effect. Continuing to use the service after that means you accept the updated terms.

10. Contact

Questions about these terms can be sent to hello@dekeema.com.