Dekeema (“we”, “us”) is an online service that helps dental practices create scripts, captions, images and presenter-style videos for social media. This policy explains what information we collect when you use the Dekeema website and app, how we use it, and the choices you have.

Questions about this policy or your data can be sent to hello@dekeema.com.

Account information. Your name, email address and password (stored only as a secure hash). If you use two-factor authentication, we store the secret needed to check your codes.

Practice details. What you tell us about your practice so the content fits it: practice name, town or city, locations, phone number, booking link, treatments, preferred tone, brand colours and logo.

Content you create or upload. Topics and prompts, generated scripts, captions, images and videos, and any photos you upload, such as a presenter photo or a custom avatar's reference image.

Billing information. Payments are handled by Paystack. We receive your plan, subscription status and invoice records; we never receive or store your full card number.

Technical information. Signed-in devices (browser and device type, approximate location derived from your IP address) so you can review and sign out of your sessions, plus security logs used to prevent abuse. At sign-up we keep a one-way hash of your network address to detect repeated free-trial abuse.

If you choose “Sign in with Google”, we request only the basic scopes openid, email and profile. From your Google account we receive your name, email address, a unique Google account identifier and whether Google has verified your email address.

We use this information only to create your Dekeema account, sign you in and show your name in the app. We do not access your Gmail, Google Drive, contacts, calendar or any other Google data, and we do not post anything to your Google account.

Dekeema's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not sell Google user data, use it for advertising, or use it to train AI models.

• To provide the service: generate and store your content, and let your team work on it together.
• To personalise generated content with your practice details, chosen tone, audience and goal.
• To check requests and generated content for safety, and to check that an uploaded presenter photo shows a single, clear face.
• To manage subscriptions, usage allowances and payments.
• To send emails you need: verification codes, password resets, security alerts, team invites and notices that your content is ready. You can turn off optional emails in Settings.
• To keep accounts secure, prevent abuse and fix problems.

To generate content, we send the relevant inputs to AI providers: your prompt and practice details to Google's Gemini models for scripts and images and, for videos, the presenter image and script to HeyGen, which renders the talking presenter. They process those inputs only to return the result to us. HeyGen keeps a copy of each rendered video in our account until that video is permanently deleted.

We do not use your content to train AI models. Your practice can choose in Settings → Data & privacy whether its content may be used to improve Dekeema; this is off unless you turn it on.

We do not sell your personal information. We share it only with service providers that help us run Dekeema, under contracts that limit their use of it:

• Google — sign-in, and AI generation of scripts and images (Gemini).
• HeyGen — AI presenter videos.
• Paystack — payments and billing.
• Resend — sending account and notification emails.
• Hosting and storage providers — the servers, database and file storage the service runs on.

Content you create is visible to the members of your practice's workspace. If you create a share link, anyone with the link can view that item until it expires (after 30 days) or you stop sharing it. We may also disclose information if required by law or to protect the rights and safety of our users.

We use only what the service needs to work: a short-lived cookie during Google sign-in, and your browser's local storage to keep you signed in and remember preferences such as light or dark mode. We do not use advertising cookies or third-party analytics trackers.

• Your account and content are kept while your account is active.
• Generated images you don't keep or download are deleted automatically after 7 days.
• Content you delete is removed from the app straight away, and its files are then purged from storage.
• When you delete your account, your personal data, sessions and uploaded photos are deleted. If you own a workspace, it and all its content are deleted for everyone in it.
• We may keep billing records for as long as tax and accounting laws require.

Data is encrypted in transit. Passwords are hashed, API keys and secrets we hold are encrypted, files are served through short-lived links, and two-factor authentication is available for every account. No service can promise perfect security, but we work to protect your information and will notify you of a breach where the law requires it.

You can, at any time:

• View and update your profile and practice details in Settings.
• Export your workspace's content (Settings → Data & privacy).
• Delete individual items, or delete your account (Settings → Delete account).
• Turn off optional emails, and sign out of other devices.
• Disconnect Google sign-in from your Google account at myaccount.google.com/permissions.

Depending on where you live, you may also have the right to access, correct, delete or object to the use of your personal information, and to complain to your data protection authority. To make a request, email hello@dekeema.com.

Dekeema is a business tool and is not intended for anyone under 18. We do not knowingly collect information from children.

If we make material changes, we will update the date at the top of this page and, where appropriate, tell you by email or in the app. See also our Terms of Service.